Selling complex services: what we can learn from large-scale product development processes
Team coaches can learn a lot from the deep science of product development life cycles (PDLC). We can also adapt some lessons from processes developed to support productization, like identifying customer personas, mapping customer journeys and paying attention to every moment of the customer experience (CX). What makes selling team coaching and consulting so different to conventional products Our customer numbers are relatively small - we sell few, high value services rather than many widgets, [...]







